MarketKing's support module allows your vendors to handle support for their products or orders. When this module is enabled, vendors can choose from 3 possible ways to handle support:
- MarketKing's messaging module
- External URL (vendor's own ticketing system, forum, etc.)
- Dedicated support email
Admin Settings
The admin has several settings at their disposal to control how this works:
The admin can enable or disable any of the 3 methods. For example, if you do not want to allow support through external means like a URL or email, you can easily disable those options.
The admin can also control where support options should appear: on the product page, the order page, or both.
Product Page Support
After a user purchases a product, a dedicated "Product Support" tab becomes visible on the product page (this tab is only visible to customers who have purchased the product).
If the vendor chooses to offer support through an external URL, this tab will simply contain a button that links to the vendor's support platform.
If the vendor offers support via a dedicated email or the built-in messaging system, customers will see a support request form:
The customer can send a support request here, which the vendor will receive either by email alone or by both email and the messaging system.
Support Through the Messaging System
This option requires that the plugin's messaging module is enabled. When used, each support request creates a conversation with the vendor. The customer can reply to this conversation from their My Account section, while the vendor has a dedicated messaging panel.
Order Page Support
When this option is enabled, a support request form also becomes available on the order details page.
